Privacy Policy

Last updated: 10 August 2026

WORLD LINK ("we", "us", "our") provides internet connectivity services and customer support to residents and businesses in Kot Addu, Punjab, Pakistan. This Privacy Policy explains what information we collect, how we use it, and the choices you have — including when you contact us through WhatsApp or other messaging channels.

1. Information We Collect

Contact information you give us directly: name, phone number, WhatsApp number, email address, and service/installation address.
Message content when you contact us via WhatsApp, phone, or email — including enquiries, support requests, and billing questions.
Account and service information related to your internet subscription, such as plan details, installation status, and billing history.
Technical information automatically collected when you visit our website, such as browser type and general usage statistics.

2. How We Use Your Information

To respond to enquiries and provide customer support, including through the WhatsApp Business Platform.
To set up, maintain, and bill for internet connectivity services.
To send service-related updates (e.g. installation confirmation, outage notices, billing reminders).
To improve our services and website.
To comply with legal obligations.

3. WhatsApp & Meta Platforms

When you message us on WhatsApp, your message content and contact details are processed using the WhatsApp Business Platform, which is provided by Meta Platforms, Inc. Meta processes this data on our behalf in accordance with their own terms and the WhatsApp Business Data Processing Terms. We do not sell your WhatsApp conversation data to third parties.

4. How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help us operate our business (e.g. hosting, messaging infrastructure, billing tools), bound by confidentiality obligations.
Meta Platforms, Inc., to the extent necessary to deliver and receive WhatsApp messages.
Authorities, where required by applicable law.

5. Data Retention

We retain your information for as long as necessary to provide our services, maintain business records, and comply with legal obligations. You may request deletion of your data at any time — see our Data Deletion Instructions.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond within a reasonable timeframe.

7. Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

WORLD LINK
G M Plaza, Kot Addu 34050, Punjab, Pakistan
Phone / WhatsApp: +92 333 5404017
Email: info@worldlinktechservices.com